Grief & Healing
Use the form above to find your loved one. You can search using the name of your loved one, or any family name for current or past services entrusted to our firm.Click here to view all obituaries
1. There is a mistake with the spelling of the deceased’s name or the dates on the thumbnail on YouTube. How can I fix this?
We make every effort to avoid this circumstance, however should this be the case, this can easily be corrected by emailing correct information to firstname.lastname@example.org, or by calling 780-426-0050.
2. The thumbnail on my loved one’s YouTube page isn’t showing a photo of my loved one. Why not?
There is often a delay in getting photos and details from the family of the deceased. The photo placeholder is changed to reflect your loved one’s information as this information is approved and made available by the family, and before the service begins.
3. The livestream pauses repeatedly and/or stalls. Why is this happening?
This is buffering, either due to a very weak wi-fi connection at the ceremony venue or poor reception from where you are accessing it. If the buffering is due to our connection at the venue, please rest assured that the replay will not buffer. If the buffering is due to poor signal strength where you are accessing from, you will need to access a stronger wi-fi network to watch without buffering. The option of pausing the video for a few minutes to allow the video to catch up may be a temporary solution.
4. The link does not work. How can I view the ceremony?
If the link does not take you directly to YouTube and your loved one’s page, or the video will not play, this is usually due to firewalls or permissions. If you are attending via your workplace network / computer, there is likely a firewall installed to restrict access to certain websites. Try switching to a different device / network. If you are accessing from your tablet, check to see if you have installed permission restrictions for your children to limit what they can access while online. You may need to change these permissions in order to watch the livestream ceremony.
5. The audio is very quiet. How can I make it louder?
Occasionally there will be a clergy member / celebrant / emcee who chooses not to wear a microphone, or a singer / speaker / eulogist who speaks softly or doesn’t get close enough to the microphone. Unfortunately, these are circumstances beyond our control. Please try adjusting the volume on the device. If you are on a computer, you can also adjust the volume on the video player as well.
6. The wind is very loud during the graveside service and it is hard to hear what is being said. Can that be fixed?
As in the scenario above, we do not have training or professional audio / video equipment in order to edit out all the background noise. Unfortunately, we are at the mercy of whatever weather presents or other nearby noises for our graveside ceremony livestreams.
7. Why is there a screen that says, ‘Please stand by for continuance of service’?
This screen lets you know that the farewell ceremony will be followed by either a graveside service or a mausoleum ceremony. There can be significant time delays between the two, depending on the distance that the procession of vehicles needs to travel in order to reach the cemetery / mausoleum.
YouTube automatically flags some copywritten content and will restrict or remove the entire video until Park Memorial mutes the offending audio. The songs will be heard on the ‘live’ livestream, but may be blocked on the replay. This is a YouTube policy that is beyond the control of Park Memorial.
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